Free UK Mainland Delivery On Orders Over £75

The Rustic Trading Co

Authentic, Handcrafted Rustic Homewares

The Rustic Trading Co - Authentic, Handcrafted Rustic Homewares

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British quality products
handcrafted in the uk
Free UK Mainland Delivery
On All Orders Over £75
Five Star Reviews
Rated Excellent By Customers
Commissions Welcome
Bespoke Items Created For you
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Returns…

Helpful information about returning products to us if you change your mind or have a problem with the item(s) you receive.

We have an excellent record of very few returns. By ordering carefully and closely checking the product descriptions and images, we hope you will be delighted with the products you purchase.

Overview

As a small business we are mindful that returns can be an expensive part of trading online. We work hard to ensure that our returns process is simple and encourage customers to order carefully to avoid the need for returns. All our product details and dimensions are as clear as possible and we strive to provide as accurate descriptions as we can, detailing the individuality of each piece. Please ensure that the product you are ordering meets your requirements.

Process

In the first instance, please contact us and let us know that you would like to return an item to us. Please have your order number to hand to enable us to locate your order and confirm your details.

Please note that a return / refund application must be made with 14 days of receipt of the item. Unfortunately, returns / refunds cannot be accepted after this time.

Returns

Of course we hope that you will be delighted with your order, however we do appreciate that there may be times where you want to return items and we will do what we can to help you. Please ensure that any item(s) you return are carefully packaged and fully protected in transit. We request that you obtain proof of postage and that you insure the item for it’s full value as we cannot be held liable for any item(s) that are lost or damaged in transit without proof of postage.

Refunds

Upon receipt and inspection of your returned item(s) your original payment will be refunded (less any original postage costs). We will refund you via your original payment method as soon as possible and in any event within 30 days of the date of your order.

Damaged Goods

We work hard to ensure that your order is packaged carefully and securely but on some rare instances, faults and/or damages may occur in transit. Should you find the item(s) you have order has arrived damaged please contact us, providing details of the issue and ideally, providing photographs to confirm the damage incurred. Any replacement products will be sent to you at no additional cost.

Incorrect Items

In the unlikely event that you receive an incorrect item (ie. we send you an item that you didn’t order) please let us know and we’ll rectify the issue right away.

Items Purchased Elsewhere

Should you have purchased an item that is either damaged or faulty that was not ordered through our website (ie. via a third party stockist) we ask you to contact them directly. We are unable to refund, exchange or replace items that have not been purchased directly from us.

More Information

For further details or returns support, please feel free to contact us and we’ll be happy to help.

Phone: 07864  184  284
Email: info@rustictrading.co.uk

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