Free UK Mainland Delivery On Orders Over £75

The Rustic Trading Co

Authentic, Handcrafted Rustic Homewares

The Rustic Trading Co - Authentic, Handcrafted Rustic Homewares


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British quality products
handcrafted in the uk
Free UK Mainland Delivery
On All Orders Over £75
Five Star Reviews
Rated Excellent By Customers
Commissions Welcome
Bespoke Items Created For you
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Terms of Business…

All orders that are placed for the products we sell are subject to our terms and conditions of business.

Terms of Business

These terms are in existence to protect both parties and by placing an order with us, you are understood to have viewed, reviewed and accepted the following terms and conditions of sale.

1.0 The Contract Between Us

1.1 By placing any order with Rustic Trading, you confirm that you are at least 18 years of age and are legally able to enter into a legally binding contract.

1.2 As Rustic Trading do not offer credit in any form, we must receive payment in full for the total value of your order before your order can be accepted.

1.3 Once cleared payment has been received by us we will confirm that your order can be accepted by sending an email to you at the email address you provide when placing your order.

1.4 Our acceptance of your order brings into existence a legally binding contract between us.

2.0 Price And Title

2.1 Unless otherwise agreed between us in writing, the price(s) payable for goods that you order are set out clearly on our website at the date and time of your order.

2.2 Unless otherwise mentioned, all costs or charges in relation to the item(s) you are purchasing, packaging, loading, unloading, carriage and insurance are included within the price which is due for payment when placing your order.

2.3 Unless otherwise stated, there is no additional delivery charge. Where applicable, additional delivery charges and / or delivery upgrade options are clearly set out on our website.

2.4 It might not be possible for us to deliver to all UK locations without additional surcharge and such surcharges will be communicated to you along with the option to pay the additional delivery charge or to cancel your order before your order is accepted.

2.5 Product and / or delivery charges are liable to change at any time and without notice. We will honour product prices at the time of successful acceptance of your order only and such changes will not be backdated.

2.6 If you qualify for a discount or have a special promotional code applicable to the price of the goods, you will pay the discounted price. Any discounts do not apply to delivery charges.

2.7 All goods remain the property of Rustic Trading until they have been paid for in full.

3.0 Payment

3.1 Unless we agree a different method of payment, payments can be made online using credit / debit card or PayPal account. In using PayPal, you can pay for your order by credit or debit card or PayPal account balance. Howsoever payment may be made, cleared payment must be received into our account before either production of your order can begin or your order can be dispatched.

3.2 Payment of the price for the goods is due in pounds sterling as stated on our website. 

3.3 No payment shall be deemed to have been received until we have received cleared funds and written payment receipt confirmation from our chosen online payment processing gateway. We shall not be held responsible for any delays in payment processing due to issues or matters outside our reasonable control.

3.4 You shall make all payments due under this agreement in full without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless you have a valid court order requiring an amount equal to such.

3.5 Should your cleared payment be of a value lower to the total value of the product(s) you have ordered, we will not process your order in accordance with clause 1.1 until full cleared payment has been received. Full details can be found our ordering payment information.

4.0 Your Right To Cancel Your Contract

4.1 You may cancel your contract with us for the goods you order at any time before the date we have dispatched your order. In this instance, you do not need to give us any reason for cancelling your contract, you will not be charged for your order.

4.2 To cancel your contract you must notify us in writing – either to the address as stated on our website or via email to the customer service email address supplied to you when placing your order.

4.3 As some products we supply can be custom made to your precise requirements, should preliminary work have been carried out whether experimentally or otherwise at your request as part of your bespoke order, at the time at which you cancel your order, this work shall be charged as applicable and will be deducted from any refund that may be made to you.

4.4 If you cancel your contract and we have already processed the goods for delivery you must not unpack the goods when you receive them and you must send the goods back to us at our registered address as detailed upon the website at your own cost and risk at your earliest opportunity.

4.5 Once you have notified us that you are cancelling your contract and we have received the returned product(s) and these have been accepted by us, any sum debited to us from your credit card less any design, origination, production, packing and delivery fees will be re-credited to your account as soon as possible and in any event within 30 days of the date of your order. Full details can be found in our returns information.

5.0 Cancellation By Us

5.1 We reserve the right to cancel the contract between us if:

5.1.1 We have insufficient stock or are unable to fulfil your order or are unable to deliver the goods you have ordered for reasons beyond our reasonable control;

5.1.2 We are unable to deliver to your geographical territory or location; or

5.1.3 One or more of the goods you ordered was listed at an incorrect description, specification or price due to a typographical error or an error in pricing information or as a result of an error received by us from our suppliers.

5.2 If we do cancel your contract we will notify you by email and will recredit your original payment less any applicable costs, fees or relevant deductions via the original payment method any sum charged by us as soon as possible but in any event within 30 days of the date of your order.

5.3 Should your order be cancelled, we will not be obliged to offer any additional compensation for any reason, but which may include – but is not limited to – disappointment, inconvenience, loss of income, loss of business, loss of profit, loss of anticipated income, loss of data, loss of media coverage, waste of management or employee time, or other loss or disappointment, howsoever suffered.

6.0 Delivery

6.1 We will deliver the goods ordered by you to the delivery address you state for delivery at the time you make your order. If you do not provide an alternative delivery address, your order will be delivered to the billing address provided at the time you place the order. Full details can be found in our delivery information.

6.2 Delivery will be made as soon as possible after successful production of your order.

6.3 Some geographical locations will incur an additional delivery fee. Such remote and / or distant UK destinations (including but not limited to Northern Ireland, the Republic of Ireland, the Isle of Man, the Scilly and Channel Islands and certain parts of Scotland, such as the Highlands) shall as a result incur an additional charge. An additional postal charge quotation for such location(s) can be provided upon request. Should we offer free delivery and / or an all-inclusive price that includes the cost of delivery, we reserve the right to charge an additional fee for this service if your location incurs such additional costs. Please contact us for more information.

6.4 We are unable to guarantee delivery within our standard, published timescales to remote and / or rural areas.

6.5 Subject to clause 2.6 above, you will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you and have been signed for as such, they will be held at your own risk and we will not be liable for any loss, damage or destruction howsoever caused.

6.6 Stated turnaround is measured in working days, defined as days Monday (excluding Bank Holidays), Tuesday, Wednesday, Thursday and Friday and are days on which the clearing banks in the City of London are open for normal business.

6.7 Delivery information is based on best estimates and are not, unless otherwise stated, guaranteed. As we use external third party couriers, whilst we endeavour to meet our stated delivery timeframe, we cannot be held responsible for delays to dispatch and / or delivery outside of our control or that of our carefully selected delivery partners. 

6.8 As we use external third party couriers, in circumstances where such couriers encounter delivery issues or delays, we cannot be held responsible for any such issues arising, We will not be obliged to offer any additional compensation for any loss or consequential loss – be that financial or otherwise – as a result of a failure by any courier acting on our behalf to complete the delivery of your order.

6.9 Should our delivery partners encounter issues making a successful delivery – including but not limited to – access to the appointed delivery destination or the absence of a suitable recipient at the designated address or similar, your consignment will be returned to the nearest geographic courier depot. A card will be left with details of how to arrange a redelivery or collection from the courier depot. At this point it is the recipients responsibility to arrange for redelivery or collection from the courier directly as we have no control over the individual processes and procedures involved therein. Should no such arrangement be made within 48 hours, it is likely that your consignment will be returned to us. As a result a charge will be levied to redeliver the item to you at the standard rate. Wherever possible, we will offer the facility to redeliver to an alternative address if requested. Please note that we cannot be held responsible for any delays caused by such non-delivery / redelivery as applicable.

6.10 Unfortunately, we are unable to deliver to PO Boxes or BFPO addresses.

6.11 We offer international delivery to most locations and can provide a quotation for insured courier delivery upon request. However should we offer free delivery and / or an all-inclusive price that includes the cost of delivery, we reserve the right to charge an additional fee for delivery if your location incurs such additional costs. Please contact us for more information.

6.12 If your order is to be delivered outside of the United Kingdom it may be subject to import duties, taxes and / or fees. These are levied by external third parties once the order reaches the specified destination. As the customer, you are responsible for any such import duties, taxes and / or fees incurred. We have no prior warning on whether these charges will be incurred or what value they may be as customs policies differ from country to country. We advise that you contact your local customs office for further information. Customs authorities may request personal information when inspecting your parcel and as such, failure to provide this information to the relevant authorities may result in the parcel being returned to us. Should this situation arise, we are unable to refund the cost of postage and packaging. In relation to the item(s) you order, you are considered the importer and as a result, must comply with all laws and regulations of the country in which the items are to be delivered.


(6.12 Continued…)

Please note that cross-border deliveries may be subject to inspection by relevant authorities. We cannot guarantee that your goods will arrive in the same condition that they were dispatched should they be subject to such an inspection and whilst we will do everything reasonably possible to assist you, we cannot be held responsible for any damage, howsoever caused. Should you require further information about international delivery, please contact us for more information.

7.0 Limitation Of Liability

7.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity or item, we shall have no liability to you unless you notify us in writing at our contact address of the issue within 5 working days of the delivery of the goods in question. No liability is accepted for any defect resulting from – but not limited to – fair wear and tear, wilful damage, fire, water or liquid damage or damage caused by incorrect use of the product(s).

7.2 If you notify a problem to us under this condition, our only obligation will be, at your option:
7.2.1 to make good any shortage or non-delivery;
7.2.2 to replace or repair any goods that are damaged in transit only; or
7.2.3 to refund to you the amount paid by you for the goods in question in whatever way we chose – this will either be by the original payment method or company cheque.

7.3 As some items we offer for sale are bespoke, personalised items, you are responsible for using said product in accordance with the specific instructions as displayed upon our website and as per the product instructions included with your order. Liability for incorrect usage and thus responsibility for correct usage of the product passes to you from the moment of successful delivery. Usage of your product(s) is at your own risk and to avoid damage and / or wastage we strongly recommend seeking customer service advice should you require guidance, help or support in using our product(s).

7.4 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damages or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 7.2.3 above.

7.5 You must observe and comply with all applicable law regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you may purchase.

7.6 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer, under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

8.0 Notices

8.1 Unless otherwise expressly stated within these terms and conditions, all notices from you to us must be in writing and sent to our contact address as displayed on our website and all notices from us to you will be displayed on our website from time to time (applicable if your order is placed via our website) or sent to the address provided to us with your order. Any changes should be notified to us in writing.

9.0 Force Majeure

9.1 We shall have no liability to you from any failure to deliver goods you have ordered or any delay in doing so for any damage or defect to goods delivered that is caused by any event or circumstances beyond our or those of our suppliers reasonable control including – but not limited to – acts of God, legislation, strikes and other industrial dispute(s), power supply failure, breakdown of systems or network access, war, drought, flood, fire, explosion or accident or other unforeseeable issue.

10.0 Website Terms And Conditions

10.1 You acknowledge and agree to be bound by the terms of our website terms and conditions.

11.0 Third Party Rights

11.1 Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under UK Contracts (rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of third party that exists or is available apart from that Act.

12.0 Governing Law

12.1 The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any dispute(s) between us.

13.0 General And Entire Agreement

13.1 These terms and conditions, together with our current website prices, delivery details, contact details and website terms and conditions, set out the whole of our agreement relating to the supply of goods to you by us. Nothing said by any sales person or customer service representative on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

13.2 If any provision of the Contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable and the remaining provisions of the Contract and the remainder of such provision shall continue in full force and effect.

13.3 Failure or delay by us in enforcing or partially enforcing any provision of this agreement shall not be construed as a waiver of any of its rights under this agreement.

13.4 Any waiver by us of any breach of, or any default under, any provision of this agreement by you shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of this agreement.

14.0 Communication

14.1 All documents, receipts, notifications and messages relating to your order will be forwarded to the customer via email to the email address supplied during the order process.

14.2 We cannot be held responsible for delays due to any email communication(s) being held in or forward to spam or junk folders or similar. It is your responsibility to ensure that our customer service email – namely – is added to your safe-senders list to ensure that you receive our electronic communications in a timely manner.

15.0 Company Imprint

15.1 Unless otherwise specifically requested in writing any product(s) produced may carry a discreet Rustic Trading brand imprint on the reverse, base or elsewhere to recognise and authenticate origination. Such imprints are normally highlighted within the product description and / or photographs, imagery within the product listing.

16.0 Colour Reproduction

16.1 All reasonable efforts shall be made to obtain the best possible colour reproduction on all product(s) but colour variation is inherent in creative process and in line with the materials used within our production, the nature of rustic and / or reclaimed materials will each have individual colour elements.

In addition, there are multiple factors affecting screen / monitor variances that can affect colour representation. Should you require a precise colour match, it is imperative that a sample is requested and approved before purchase. Please contact us for full details.

16.2 It is therefore understood and accepted as reasonable that we shall not be required to guarantee an exact match in colour or texture between the imagery, photographs, proofs or electronic graphics file, previously printed matter or any other materials supplied or shown on our website in relation to the final product produced and supplied.

17.0 Copyright

17.1 We may use any text, photographs, images or printed matter relating to any product(s) or customer feedback in any form, for the purposes of brand promotion and customer information.

17.2 The customer shall indemnify and hold Rustic Trading and its agents and representatives harmless against all claims, demands, actions, costs, expenses (including – but not limited to – legal costs and disbursements), losses and damages arising from or suffered or incurred by reason of any claim (including but not limited to the defence of such claim) that the reproduction of the materials by Rustic Trading infringes the intellectual property or other rights of any third party or misuses the confidential information of a third party. We accept no responsibility or liability for your failure to obtain the necessary consent for such use and you will be responsible and will indemnify (and keep indemnified) Rustic Trading for your failure to obtain consent.

18. Data Protection

18.1 By placing an order with Rustic Trading, the customer consents to their details being placed upon our database for account management, order processing, accounting and marketing purposes.

18.2 The details will be kept by us even after the customer’s trading relationship has been completed.

18.3 We may use the customer’s details to provide information about goods and services similar to the goods or services provided to the customer previously and any others matters that we consider may be of interest to customers.

18.4 We are committed to protecting your data during your visit to the Rustic Trading website and once you have placed an order and the use of such data is strictly in accordance with our data protection policy.

19.0 Variation To Terms And Conditions

19.1 These terms and conditions may be amended at any time and without warning in order to reflect changes in market conditions that impact upon our business or the market in which our business operates, business practices, relevant law(s) and/or regulatory requirements, changes in technology and payment methodologies.

19.2 The latest version of these terms and conditions will always be available via this website.

20.0 Law

20.1 These terms and conditions and all other express terms of the contract with customers shall be governed and construed in accordance with English law. English Courts shall have jurisdiction in relation to any matters arising in connection with any contract between Rustic Trading and the customer into which these terms are incorporated.

Further Information

For further information about these Business Terms and Conditions, please contact us and we will be happy to help.

This website – namely – is owned and operated Rustic Trading and our Registered Office is:

Rustic Trading, Ramsgreave Hall Barn, Higher Ramsgreave Road, Blackburn, BB1 9DQ, United Kingdom.

Phone: 07864  184  284

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